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Frequently Asked Questions

Information on Rug Cleaning and Repair

What products are used for rug cleaning?
To make our cleaning products 100% safe for your home or business, we use biodegradable chemicals.

What does the cleaning process involve?
We use a thorough process for quality care and detailed handling of your rug. We start by thoroughly vacuuming it to get rid of any particles. The rest of the process involves dye testing, spot cleaning, shampooing, using a brightener, and then rinsing with cold water. After a detailed cleaning is complete, we will hang the carpet to dry in our climate controlled area.

How frequently should I have rugs cleaned?
It is recommended that your rugs are shampooed every two to three years for ongoing care, but if there is urine or mildew on your carpets, they should be cleaned immediately.

Do you handle rug repairs?
Yes, we actually provide expert service in rug repairs and our Master Weaver has a vast amount of experience in hand knotting wool. We can assist with a wide range of repairs, which you can learn more about when you get in touch with our office.

When is it still worth it to repair a rug?
Rugs carry great value and the damage may be easier to repair than you think. The best way to determine if your rug can be restored is by getting in touch with our office and speaking with a qualified professional.

Is there a pick-up option for rugs? 
Yes! We know that you have a lot going on, which is why our office provides a free pick-up and delivery option.

Is your company insured if damage occurs to my rug?
Your rugs will be fully insured from the time that we pick them up to when we deliver them to your home.

For further information on our services, contact us directly at 888-718-7518 or 508-419-7464.